Service contracts and Service Level Agreements (SLA) designed to give you the best choice of premier technical support.
Modern organisations require a business partner who provides not only the systems to help them make the most of enterprise computing technology and corporate intelligence. They also need a partner with the infrastructure that enables first class technical support. The diagnosis and resolution of technical problems, quickly and accurately, is a key requirement.
Voice Technology Support Services
Customer satisfaction is our by-word and we pride ourselves on putting it into practice. We use internal databases to provide high calibre technical support to match our high calibre technical solutions. Our objective is to ensure customer satisfaction by continually increasing reliability.
We measure our achievements and response times. Feedback and objectives from our customers create clear and unbroken lines of organisational accountability. Knowledge databases speed the resolution of problems and offer the best in support services.
All our products are designed, tested and supported directly by ourselves with the original project team forming the core of your application support. This ensures that development skills and expertise are available to provide lifetime support for your application.
Service Contracts & Service Level Agreements
The level of support provided is variable to match specific customer requirements. Support packages can be either a standard style support contract, a warranty agreement or an agreement for ad-hoc services. They range from basic telephone support to complete off-site or on-site management of networks and systems.
For queries regarding a new or existing support contract please contact us